Terms & Conditions
Welcome to Vegetarian Food Studio. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our www.vegetarianfoodstudio.co.uk website.
Please read these Terms carefully before creating a Vegetarian Food Studio account or using our Application. If you have any questions relating to these Terms, please contact vfscardiff2@gmail.com. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Vegetarian Food Studio account, you confirm that you accept these Terms.
1. Information About Us
Vegetarian Food Studio is operated by Neil’s Cuisine Ltd, a company incorporated and registered in England and Wales, whose registered office is at 115 - 117 Penarth Road, Ground Floor, Grangetown, Cardiff, CF11 6JU, South Wales, United Kingdom. Our Company registration number is 047500098. Our VAT number is 826734609. You may contact us at vfscardiff2@gmail.com, or by calling us at 02920238222.
2. Accessing Our Service Or Our Services
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our site or our service without notice. We will not be liable if, for any reason, our site or our service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact vfscardiff2@gmail.com straight away to let us know. We can deactivate your account at any time.
3. Your Account
Order may be made as a Guest or by creating an account. When you open an account, you will be required to create a password, and may also have to provide credit card details. You must keep any password you create, secret, and prevent others from accessing your email account. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.
You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team.
4. Placing and Processing Orders
4.1. We offer the 3 following services through our website, ‘Pick-up, Delivery and Table Service’ more details about each service can be found in clause 5 section of this page. Once you have selected your items from the menu via vegetarianfoodstudio.co.uk you will be given the opportunity to submit your order and proceed to payment by clicking on the “continue”, “confirm Order” or similar button. Please note it is important that you check the information that you enter and correct any errors before clicking on this button since once you click on this input errors cannot be corrected. When possible we will try to amend your current order if a requested upon by you is placed within 10
4.2. All orders must be paid in full before being submitted to Vegetarian Food Studio. Payment for all orders must be by credit or debit card as stated on this Website.
4.3. Prices will be as quoted on this Website. These prices include VAT
4.4. Please note that from time to time there may be delays with processing payments and transactions; on occasion this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your debit/credit card.
4.5. On receipt of your order, and payment confirmation Vegetarian Food Studio will begin processing your order and we will send you notification by email that your order has been received and that your order is being processed.
4.6. Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not be obliged to provide the services.
4.7. Please note that once you have made your order and your payment has been authorised you will not be able to cancel your order nor will you be entitled to a refund.
5. Pick-up, Delivery and Table Service.
When placing orders online, you will be promoted with the following options, Pick-up, Delivery and Table Service. Each service has its own terms and conditions which can be found in this section.
5.1 Pick-up orders
Orders placed online for pick-up require card payment before the order can be process. You may be asked by a member of staff to provide some Identification or a copy of the order receipt which will be emailed to the customer when an order is placed. Failure to provide some sort of identification, will result in holding of goods until a valid form of Identification has been provided.
Once you have placed a pick-up order, you will be required to collect your Items directly from the restaurant at the location specified on our website. Once your order is placed, you will receive an automatic, order confirmation receipt of your order, and once the order has finished being processed you will receive a second email stating that your order is ready to collect.
Scheduled orders for the future will usually be ready for the time slot that was selected on our website, unless requested otherwise to delay or extend the collection time for later by emailing to vfscardiff2@gmail.com or calling us on 02920238222. Once your scheduled order is 1 hours away from being prepared, the collection time can not be changed as it could alter the workflow of the restaurant during a rush hour which is between 5pm – 8pm on all operating hours of the restaurant.
Although we aim to have scheduled orders ready to be collected at the time that was selected on our website, sometimes things do not always run as smoothly as we may want and there may be instances where the order placed could be behind / ahead of schedule by a 5 – 10 minutes. All orders prepared that is waiting to be collected is always on a hot heated surface to maintain the freshness of the food.
Once item of goods has been handed to the customer, it is in the best interest of the customer and their responsibility to check that all items have been received and packed and any special requirements have been met by the business.
Once items has been checked and have left the building, we are not liable for missing or any damaged items caused by the customer. No food can be returned to the restaurant nor refunded for any unvalued reason given unless deemed appropriate.
If food packed in a carrier bag or boxed does not with stand the durability of the food which ends in the result of the food being inedible then the restaurant will take responsibility of the food and will remake the order accordingly. (Depending on stock availability at the restaurant)
5.1.1 Allergise for pick up orders
On our website you can find our allergies displayed on each item when choosing please make sure that you select items that are suitable for your allergise. Or though our website shows what may or may not contain certain allergise we can not promise that there is not cross contamination between products.
When placing an order online it is in the responsibility of the customer to make sure that they have mentioned in the order notes that the restaurant needs to be aware off before processing the order. Failure to provide the restaurant with the correct information could result in an allergic reaction which the restaurant will not take responsibility for as it wasn’t mentioned in the order.
5.2 Delivery Orders
When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, they are normally expected to arrive within 60 minutes from when the order is placed however due in rush hour times of operation this could be extended to 90 minutes, but we will attempt delivery as soon as possible, you must therefore be available to accept delivery from the time you place the order.
For a Scheduled Delivery, we will aim to deliver the food for the time you selected when you placed your order but you will also receive an email from when you order is on the way. you must be available to accept delivery for ten minutes before and ten minutes after that time.
Unfortunately, despite our best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door as well as not responding to your phone after attempting to call three times or more).
We will attempt delivery at the address you provide to us when you place your order. you cannot change the delivery address unless you have notified us two hours before the delivery, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.
You will still be charged for the item(s) and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):
You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.
As we use our own independent delivery drivers there may be times when your order is being dispatched the same time as one or more orders where the delivery address are close by. We always aim to delivery exactly on time or soon as possible but there may be times when your delivery address is close-by to another delivery address which is on the way, this may cause your order being delivered ahead/ delayed of time by 5 – 10 minutes.
5.3 Delivery Charges
We delivery up to a 10 mile radius and charge a standard £4.50 delivery charge up to 5 miles, deliveries beyond 5 miles then an additional 50p is added for every 1 additional mile. Our website is integrated with Google Maps to determine the cost of delivery charge from the restaurant to you. You as the customer will be displayed with the delivery charge being processing your order, if you feel that the delivery charge is too high, then please reframe from ordering from our website.
6.0 Your Rights if Something is Wrong With Your Items
You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.
Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery.